Below is what we can tell you about payment methods, including how it works and what we hold in stock.
Payment and Security
Every price on this site is in Australian dollars, card details never touch this store, and refunds return to the method you paid with. This page explains how payment works here, what happens to your card data, why a payment sometimes declines and what to do about it, how pricing is set, and how to keep your own account secure. Available payment options are always shown at checkout.
Table of contents: Payment Methods
- Currency and pricing
- What happens to your card details
- When you are charged
- Why payments decline
- What appears on your statement
- How refunds are paid
- Why two similar products cost different amounts
- Comparing value properly
- Keeping your account secure
- Spotting a fake store
- If a charge is wrong
- Payment questions answered
Currency and pricing
All prices displayed on this site are in Australian dollars. The figure on the product page is the figure charged at checkout. There is no conversion happening quietly in the background and no surprise at the end.
This is worth stating plainly because plenty of stores serving Australian customers price in another currency and leave the conversion, and the conversion fee, to your bank. If you have ever been surprised by a total, that is usually why.
Prices can change over time. The price that applies to your order is the one displayed at the moment you complete checkout, not one you saw earlier and not one that applies later, as set out in the terms and conditions.
What happens to your card details
This is the part customers worry about most, so here is the honest mechanics of it.
Card numbers are handled by the payment processor, not by this store. We do not receive your full card number, we do not store it, and we could not retrieve it if you asked us to. What comes back to the store is confirmation that a payment succeeded or failed, plus a reference for that transaction.
That arrangement is the industry standard for good reason. It means the most valuable data a store like this could hold is not held here at all, which removes the single most attractive target for anyone attacking a small retailer. It also means a question like which card did I use cannot be answered from our side beyond what appears on your order confirmation.
The site itself is served over HTTPS, so traffic between your browser and the store is encrypted in transit. Full detail on data handling is in the privacy policy.
When you are charged
Payment is taken at checkout. The automatic email you receive at that moment confirms your order was received, which is not the same as the order being accepted.
Acceptance happens at dispatch. In the narrow circumstances where an order cannot be fulfilled, such as an item turning out to be unavailable or a genuine pricing error being found, the order is cancelled and the payment returned in full. Nothing is quietly substituted and no different amount is charged without telling you.
Why payments decline
A declined payment is nearly always something at the card end rather than the store end, and the causes are predictable.
A typo. A mistyped card number, expiry or security code. The most common cause by a wide margin.
Address mismatch. Many banks check the billing address against the one they hold. If you have moved recently, or you entered your delivery address in the billing field, this fails.
The bank blocking an unfamiliar transaction. Automated fraud systems flag purchases that do not match your usual pattern. This is your bank protecting you and it usually clears by confirming the transaction with them.
Insufficient available balance, including a hold from another pending transaction you may have forgotten.
Work through those four before assuming the store is at fault. If it persists, message through the contact page.
What appears on your statement
The descriptor shown on your bank or card statement is set by the payment processor rather than by us, which is why it does not always match a store name exactly.
If this matters to you, ask through the contact page before ordering rather than after. It is a reasonable question and it is easier answered in advance.
How refunds are paid
Refunds return to the original payment method. They cannot be redirected to a different card or account. That is a fraud protection built into how payment processing works, not a policy we chose, and every legitimate retailer operates the same way.
How quickly the money appears is decided by your bank. It leaves our end promptly and often takes a few business days to land, which varies between institutions. The circumstances in which a refund is due are covered in the returns and refunds policy, and your legal entitlements are set out by the ACCC.
Why two similar products cost different amounts
Price here tracks potency, volume and format rather than branding.
A tincture at 2000mg costs more than the same maker at 500mg because there is four times as much active ingredient in the bottle. A device rated for 16000 puffs sits above one rated for 9000 because it holds more and lasts longer. A pre roll costs slightly more per gram than loose flower because you are paying for the preparation.
Where two listings look almost identical but are priced differently, check the milligram figure, the volume and the puff count on both before concluding one is overpriced. Headline prices compare very little on their own.
Comparing value properly
The cheapest listing is rarely the best purchase and the most expensive rarely is either. Three things decide real value.
Cost per use, not cost per order. A stronger product is used in smaller amounts, so a higher priced item can work out cheaper over a month. Divide by expected uses rather than comparing sticker prices.
Waste after purchase. Product degraded by bad storage is money thrown away after you already spent it. A sealed container in a dark cupboard is the cheapest return available anywhere.
Buying the wrong thing twice. The largest avoidable cost is a bulk order of something that turns out not to suit you. One small purchase, then a larger one once you know, beats guessing at scale.
Multi packs and cartons carry a lower unit price than repeat singles, which is the straightforward way to reduce cost once you are confident in a product.
Keeping your account secure
If you create an account, the strongest thing you can do is use a password you do not use anywhere else.
The overwhelming majority of account compromises anywhere on the internet come from credential reuse. A password leaked from a completely unrelated site gets tried automatically against thousands of others. A unique password makes that attack impossible regardless of what happens elsewhere.
A password manager makes this practical, since nobody memorises dozens of unique passwords. If you believe someone else has access to your account, change the password and tell us through the contact page.
Spotting a fake store
This category attracts fraudulent sites, so a few checks are worth knowing wherever you shop.
Check the address bar. Confirm the domain is exactly right and the connection is HTTPS. Lookalike domains with a swapped or added character are a standard tactic.
Be suspicious of unusual payment demands. A legitimate retailer does not ask for payment by gift card, wire transfer to an individual, or a direct transfer to a personal account. Those methods are chosen because they are irreversible.
Look for real policies. A genuine store publishes terms, a privacy policy, a returns policy and a working contact route. Fraudulent sites usually skip these or copy them badly.
Treat impossible pricing as a warning. Deeply below market pricing is a lure, not a bargain.
Australia national anti scam service, Scamwatch, publishes current online shopping scam patterns and is where to report one.
If a charge is wrong
Occasionally a charge does not look right. Work through it in this order, because the fastest resolution is rarely the first thing people reach for.
Check the order confirmation first. Compare the total against what you expected. The most common explanation is simply more in the basket than remembered, or a quantity clicked twice.
Check for a pending authorisation rather than a charge. Banks often show an authorisation hold that looks identical to a completed transaction and then disappears or adjusts within a few days. A duplicate that vanishes on its own was an authorisation, not a double charge.
Contact us before your bank. Message through the contact page with the order number and what you expected against what you were charged. If something is genuinely wrong at our end it can be fixed directly and quickly.
Then escalate if needed. If it cannot be resolved, you have avenues. Your bank operates a chargeback process for genuinely disputed transactions, and the Australian Financial Complaints Authority handles complaints about financial firms including payment disputes, free of charge. The Moneysmart service explains how those processes work.
A store that treats a chargeback as a threat is a store expecting to lose the argument. We would rather resolve it directly, but the avenues exist for a reason.
If checkout will not complete
Occasionally checkout itself fails rather than the payment being declined, and the two look similar from the outside.
The most common cause is blocked cookies. The basket and your session are held in strictly necessary cookies, so a browser configured to block them will lose the contents of your cart at the moment you try to pay. If you have privacy settings or an extension blocking cookies for this site, that is almost certainly the cause.
The second most common is a browser extension interfering with the payment form, particularly aggressive script or content blockers. Trying in a private window, which usually runs without extensions, is the fastest way to test that in under a minute.
Less often, an unstable connection interrupts the request midway. If that happens, check your email and your order history before trying again, so you do not accidentally place the same order twice.
If none of that resolves it, message through the contact page describing what you see on screen and at which step it stops. That detail is what makes it diagnosable.
Payment questions answered
What currency am I charged in?
Australian dollars. The figure on the product page is the figure charged, with no conversion happening behind the scenes.
Do you store my card number?
No. Card details are handled entirely by the payment processor. The store never receives your full card number and could not produce it if asked.
What payment options are available?
The options available to you are shown at checkout. All charges are in Australian dollars.
Why was my card declined?
Most often a typo, a billing address that does not match the one your bank holds, your bank blocking an unfamiliar transaction, or insufficient available balance including holds from other pending transactions.
Can my refund go to a different card?
No. Refunds return to the original payment method, which is a fraud protection built into payment processing rather than our policy.
How long does a refund take to appear?
It leaves our end promptly. How quickly it lands is set by your bank and is often a few business days.
What name shows on my bank statement?
The descriptor is set by the payment processor rather than by us. If it matters, ask through the contact page before ordering.
How do I know this store is genuine?
Check the domain in the address bar is exactly right and the connection is HTTPS, look for real published policies and a working contact route, and be suspicious of any site asking for payment by gift card or transfer to a personal account.
Related: how to order, returns and refunds, privacy policy.
Our position on payment methods is simple: publish what is true, hold what we list, and ship it quickly.
We keep this payment methods page current because outdated information helps nobody.
If anything about payment methods is still unclear, contact us before ordering rather than after. We would rather answer a question than process a return.
For payment methods we would rather set expectations accurately than promise something we cannot deliver.
Most questions about payment methods come down to stock, timing and price, and all three are answered above.
Everything stated here about payment methods reflects what we actually hold rather than what we could order in.
Anything on payment methods that is not covered here is worth an email, and we answer properly rather than with a template.
If payment methods is new to you, start small, read the packaging, and ask before assuming.
People researching payment methods usually want specifics rather than reassurance, so that is what this page gives.
That covers payment methods in practical terms. If your situation is unusual, ask us and we will give you a straight answer.
Everything stated here about payment methods reflects what we actually hold rather than what we could order in.
Most questions about payment methods come down to stock, timing and price, and all three are answered above.
Still weighing up payment methods? Get in touch and we will help you decide before you spend anything.
The practical side of payment methods matters more than the marketing, which is why this page leads with detail.
We keep this payment methods page current because outdated information helps nobody.
Our position on payment methods is simple: publish what is true, hold what we list, and ship it quickly.
The practical side of payment methods matters more than the marketing, which is why this page leads with detail.
Everything stated here about payment methods reflects what we actually hold rather than what we could order in.
Most questions about payment methods come down to stock, timing and price, and all three are answered above.
For payment methods we would rather set expectations accurately than promise something we cannot deliver.
That covers payment methods in practical terms. If your situation is unusual, ask us and we will give you a straight answer.
Anything on payment methods that is not covered here is worth an email, and we answer properly rather than with a template.
If payment methods is new to you, start small, read the packaging, and ask before assuming.
Still weighing up payment methods? Get in touch and we will help you decide before you spend anything.
If you have compared payment methods elsewhere and something here differs, ask us and we will explain why.
People researching payment methods usually want specifics rather than reassurance, so that is what this page gives.