Terms and Conditions

These terms set out the agreement between you and Leanly Journey when you use this site or buy from it. They are written in plain language deliberately. A set of terms that only a lawyer can follow is a set of terms nobody has actually agreed to. By placing an order you accept what is on this page.

Last reviewed: August 2026.

Table of contents: Terms And Conditions

Who these terms are between

These terms are between you and the operator of leanlyjourney.au. Throughout this page, we, us and our mean that operator, and you means anyone browsing the site, holding an account or placing an order.

These terms work alongside the privacy policy, which covers your personal information, and the returns and refunds policy, which covers what happens when something is wrong with an order. Where a more specific policy says something about its own subject, that specific policy applies.

Who may order

You may order only if you are of legal age in your state or territory and are legally permitted to purchase the products in question where you live.

Australian rules in this area are set by federal and state authorities, differ by product and by jurisdiction, and have changed materially in recent years. It is your responsibility to know what applies to you. We are a retailer, not a legal adviser, and nothing on this site is legal advice. The Therapeutic Goods Administration and the Department of Health and Aged Care publish the current position directly. Further detail on age is on the age verification policy.

You must not order on behalf of anyone who is not permitted to order themselves.

Your account

You may check out as a guest or create an account. If you create one, you are responsible for keeping the password confidential and for activity that happens under it.

Use a password you do not use anywhere else. The overwhelming majority of account compromises anywhere on the internet come from a password reused from a site that was breached, not from the site being logged into. If you believe someone else has access to your account, change the password and tell us through the contact page.

Information you give us must be accurate. An order with a wrong delivery address is the single most common avoidable problem, and it is far easier to correct before dispatch than after.

How an order is formed

This part matters more than most people assume, because it determines the point at which either side is committed.

A product listing is an invitation to buy rather than a binding offer. When you complete checkout you are making an offer to purchase. The automatic confirmation you receive at that moment acknowledges that your order arrived. It is not itself acceptance of it.

The contract is formed when we accept the order, which in practice is when it is dispatched. Up to that point we may decline an order. That is not something done casually, and the reasons are narrow: the item turns out to be unavailable, a pricing or description error is discovered, the order cannot be delivered to the address given, payment cannot be verified, or we have reason to believe the order breaches these terms. If an order is declined after payment, the payment is returned.

Terms And Conditions available in Australia
Every listing shows what the product is and what strength it carries. The listing is an invitation to buy, and the contract forms on dispatch.

Pricing, currency and errors

All prices are in Australian dollars. The price shown on the product page is the price charged. There is no currency conversion happening quietly behind the scenes.

Prices can change. The price that applies to your order is the one displayed at the moment you complete checkout, not one you saw earlier or one that applies later.

Errors happen. If a product is listed at an obviously wrong price, for example a decimal point in the wrong place, we are not obliged to supply at that price. Where an error is found before dispatch, you will be told and given the choice of proceeding at the correct price or cancelling for a full refund. What we will not do is quietly ship a different thing or charge a different amount without telling you.

Stock and availability

Listings reflect stock at the time of viewing, and popular flavours and strains move quickly. Occasionally an item sells out between your order and picking.

Where that happens you will be contacted with the options: wait for restock, substitute something equivalent if you want one, or receive a refund for that line. We do not substitute a different product without asking, because a substitution nobody agreed to is just a wrong order.

Product descriptions

We describe products as accurately as we can, including format, volume and the strength stated by the manufacturer.

Two honest caveats. First, some figures are manufacturer estimates rather than measurements, the clearest example being puff counts on disposable devices, which are derived from short consistent test draws and are almost always higher than real world use. Where a figure is an estimate we say so rather than repeating it as fact. Second, photography and screen calibration mean colours and packaging may look slightly different in person.

Nothing in any description is a health claim. No product sold here is offered as a treatment for any condition, and nothing on this site is medical advice. See the disclaimer.

Delivery

We deliver Australia wide. Delivery detail, including tracking, packaging and what happens when a parcel goes astray, is covered in full on the shipping and delivery page.

We do not publish a guaranteed delivery time, because transit depends on the destination postcode and the carrier service used on the day. Any estimate given is an estimate rather than a contractual commitment. Delays caused by the carrier, by weather or by events outside our control are not a breach of these terms, though we will help you chase a parcel that has genuinely gone missing.

You must give an address capable of receiving a parcel. If a parcel is returned to sender because the address was wrong or nobody could accept it, redelivery may need to be arranged.

Risk and title

Risk in the goods passes to you on delivery. Title passes once payment has been received in full. In practice, since payment is taken at checkout, these arrive at effectively the same point for almost every order.

Changing or cancelling an order

Before dispatch, changes are usually straightforward. Contact us as quickly as possible through the contact page with your order number.

After dispatch an order cannot be recalled. At that point it becomes a returns question rather than a cancellation question, and the returns policy applies.

Returns and consumer guarantees

Australian Consumer Law gives you guarantees that no store policy can remove. Goods must be of acceptable quality, must match their description and must be fit for their ordinary purpose. If they are not, you have rights to a repair, replacement or refund depending on how serious the problem is. The ACCC sets out exactly what those guarantees cover.

Nothing in these terms limits those rights, and if anything here appears to conflict with them, the law wins.

Separately from the law, consumable products that have been opened cannot be resold, so a change of mind on an opened consumable is treated differently from a fault. Full detail is on the returns and refunds page.

Candy Cartel green apple THC gummies available in Australia
Opened consumables cannot be resold, which is why buying a single unit first is the sensible way to try an unfamiliar flavour.

Acceptable use of this site

You may browse, search and order. You may not attempt to gain unauthorised access to any part of the site or its systems, attempt to disrupt it, scrape it at a scale that degrades it for other users, use it to distribute malicious code, or place orders you have no intention of paying for.

Reviews and any other content you submit must be your own and must not be unlawful, defamatory or deliberately misleading. We may remove submitted content that breaches this.

Intellectual property

The design, text and arrangement of this site belong to us or are used with permission. Product names, brand names and manufacturer imagery belong to their respective owners and appear here to identify the products offered for sale.

You may not copy substantial parts of this site for commercial use. Linking to us is welcome and needs no permission.

Liability

To the extent permitted by law, our liability for any claim relating to a product is limited to replacing it or refunding what you paid for it. We are not liable for indirect or consequential loss.

Nothing here excludes liability that cannot lawfully be excluded, including under the Australian Consumer Law, and nothing here excludes liability for death or personal injury caused by negligence.

You are responsible for using products sensibly, for storing them safely away from children and animals, and for taking medical advice where your circumstances call for it.

Governing law

These terms are governed by the law of Australia and you agree to the jurisdiction of Australian courts.

If any individual clause turns out to be unenforceable, that clause is severed and the rest continues to apply. If we do not enforce a right immediately, that is not a waiver of it.

We may update these terms. The version that applies to your order is the version published at the time you placed it.

Common questions about these terms

At what point is my order actually confirmed?

The automatic email you get at checkout confirms the order arrived, not that it was accepted. The contract forms when the order is dispatched, and that is the point at which either side is committed.

Can you cancel my order after I have paid?

In narrow circumstances, such as the item being unavailable, a genuine pricing error, or payment that cannot be verified. If that happens after payment, you are refunded in full.

What if a product is listed at the wrong price?

An obvious pricing error does not oblige us to supply at that price. You will be told before dispatch and can either proceed at the correct price or cancel for a full refund.

Do these terms limit my consumer rights?

No. Australian Consumer Law guarantees cannot be removed by any store policy. If anything on this page appears to conflict with them, the law applies.

What happens if my item sells out after I order?

You are contacted with the options: wait for restock, take an equivalent substitute if you want one, or get a refund for that line. Nothing is substituted without asking you first.

Is the puff count on a disposable a guarantee?

No. It is a manufacturer estimate from short consistent test draws, and real world use is almost always lower. Treat it as a way to rank devices against each other.

Which law applies?

Australian law, and Australian courts have jurisdiction.

Related pages: the privacy policy covers your data, the shipping and delivery page covers getting your order to you, and the FAQ answers the practical questions about buying.

Everything stated here about terms and conditions reflects what we actually hold rather than what we could order in.

Most questions about terms and conditions come down to stock, timing and price, and all three are answered above.

For terms and conditions we would rather set expectations accurately than promise something we cannot deliver.

If anything about terms and conditions is still unclear, contact us before ordering rather than after. We would rather answer a question than process a return.

Anything on terms and conditions that is not covered here is worth an email, and we answer properly rather than with a template.

If terms and conditions is new to you, start small, read the packaging, and ask before assuming.

If anything about terms and conditions is still unclear, contact us before ordering rather than after. We would rather answer a question than process a return.

We keep this terms and conditions page current because outdated information helps nobody.

Most questions about terms and conditions come down to stock, timing and price, and all three are answered above.

For terms and conditions we would rather set expectations accurately than promise something we cannot deliver.

If you have compared terms and conditions elsewhere and something here differs, ask us and we will explain why.

People researching terms and conditions usually want specifics rather than reassurance, so that is what this page gives.

Our position on terms and conditions is simple: publish what is true, hold what we list, and ship it quickly.

Questions about terms and conditions are welcome at any point. Our team answers specification queries directly and quickly.

That covers terms and conditions in practical terms. If your situation is unusual, ask us and we will give you a straight answer.

Anything on terms and conditions that is not covered here is worth an email, and we answer properly rather than with a template.

We keep this terms and conditions page current because outdated information helps nobody.

Our position on terms and conditions is simple: publish what is true, hold what we list, and ship it quickly.

For terms and conditions we would rather set expectations accurately than promise something we cannot deliver.

If anything about terms and conditions is still unclear, contact us before ordering rather than after. We would rather answer a question than process a return.

Everything stated here about terms and conditions reflects what we actually hold rather than what we could order in.

Most questions about terms and conditions come down to stock, timing and price, and all three are answered above.

Still weighing up terms and conditions? Get in touch and we will help you decide before you spend anything.

The practical side of terms and conditions matters more than the marketing, which is why this page leads with detail.

Anything on terms and conditions that is not covered here is worth an email, and we answer properly rather than with a template.